Warranty

Warranty

1.Costra Bike  applies the warranty period of twenty-four (24) months (on all products.)
2. When a product has a defect within the warranty period the please contact us via info@costrabike.com a return form will be send to you. After the form has been approved, the product can be returned for repair. For a defect within the warranty period by the customers own doing Costra will give an estimate of the repair costs that includes material and labor plus the costs for return shipment. If the previous statement is true, any costs, which came into being will not be compensated by Costra.
3. Warranty on products will be rendered void when:
3.1 The warranty period has expired
3.2 Inappropriate usage
3.3 When the product is not in its original state, for example due to modifications
3.4 When the product has been used in combinations with accessories that not support the product.
3.5 Unsupported software or firmware
4. When a defect has been caused by the customer the costs for the repairs and shipment are for the customer to bear.
5. Warranty on all products only applies to the main unit.